Click here for a 10-minute preview

Staff Presentations

Yippee! Another Day in Paradise! …driving negativity out of the workplace

Length: 60-90 minute Keynote presentation

Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard! Liz knows that “if you don't like your customer, you won't like your job,” but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and eradicate judging. Using real-life examples from her 25 plus years in healthcare leadership, she will provide a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

Making Service REALLY Happen…Creating Excellent Care Experiences

Length: 60-90 minute keynote presentation

Sure, everyone wants to build a culture in which inspired employees create excellent customer experiences as a matter of routine…but how do you do it? Liz moves beyond the “what” and “why” of customer satisfaction and focuses on the “how.” Participants will learn the basic techniques of how to manage and enhance your clients' perception of the service they receive. She provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the patient's perception in order to improve their satisfaction level. You’ll learn tips for sustaining positive results and making superior service a fixed component of your organization's environment in this energizing presentation that will get your team inspired and motivated to achieve service success!

Promoting Pride in Healthcare

Length: 45-90 minute Employee Service Award Presentation

In this stimulating keynote, Liz reminds all of us of the need to celebrate the work that we do. She describes why it is so important to acknowledge our accomplishments and focus on all the things that are good about healthcare. She will talk about our strength as individuals and our ability to make a difference in people’s lives, and encourage participants to remember that there are many reasons to be proud of our ability to deliver services with care and compassion. Finally, Liz will describe the commitment necessary and some simple strategies to drive out negativity and make the work place better.