Click here for a 10-minute preview

Leader Presentations

Accountability…Turn (limited) Resources into Results!

Length: Offered as a keynote presentation or 3 hour program there is also an all-day leadership workshop available

In this very personal presentation Liz Jazwiec will reveal the lessons she learned about becoming a leader in difficult times. The participants will benefit from her perspective of healthcare management and what guidance, mentoring and direction is needed from all leaders in order to achieve results even when resources are limited. Moving from thinking like a “renter” to owner and eliminating victim thinking at all levels of the organization begins the discussion. Then she swings into the heart of the matter, accountability. Liz’s extraordinary message will touch the leader in all of us as she talks about the difficult subjects of changing behaviors, and managing morale. Using effective tools and her notorious humor, Liz will provide great take-aways on techniques to improve responsibility and effective practices in creating organizational accountability.

Liking Leadership

Length: Offered as a keynote presentation or 3 hour program for leaders, there is also an all-day leadership workshop available

We all know that leadership is everywhere…up, down and all-around! But how do we develop those winning behaviors of superior leaders in our organization? Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization. Finding passion in leadership begins the discussion. She includes a heart to heart discussion the some of the toughest topics including dealing with difficult employees and driving out negativity. You will recognize her trademark practical suggestions on building strong teams through responsibility, results and recognition. Her lessons on how to “like leadership” will conclude with an entertaining discussion of leader’s survival skills with a reminder to be kind to ourselves. Everyone from the most seasoned executive to the newly appointed supervisor will benefit from Liz’s insight on the crucial role all leaders have in crafting a culture of excellence.

Yippee! Another Day in Paradise! …driving negativity out of the workplace

Length: 60-90 minute Keynote presentation

Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard! Liz knows that “if you don't like your customer, you won't like your job,” but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and eradicate judging. Using real-life examples from her 25 plus years in healthcare leadership, she will provide a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

Making Service REALLY Happen…
Creating Excellent Care Experiences

Length: 90 minutes

Sure, everyone wants to build a culture in which inspired employees create excellent customer experiences as a matter of routine…but how do you do it? Liz moves beyond the “what” and “why” of customer satisfaction and focuses on the “how.” Participants will learn the basic techniques of how to manage and enhance your clients' perception of the service they receive. She provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the patient's perception in order to improve their satisfaction level. You’ll learn tips for sustaining positive results and making superior service a fixed component of your organization's environment in this energizing presentation that will get your team inspired and motivated to achieve service success!

Getting Staff on board is not about empowerment, it is about engagement!

Length: 90 minute keynote presentation

We all know that engaged teams have less turnover, better productivity, and increased patient satisfaction. In this session Liz Jazwiec will discuss what successful leaders do to build true partnerships with nurses in order to create a better workplace. The discussion will begin with both organization and individual leadership factors that must be in place in order to engage individuals. Using real-life examples she will share effective tools to manage some of the difficult issues that effect most nurses today, such as victim thinking, morale and work-life balance. She concludes with a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

Nursing Retention:
Keeping the Best and the Brightest

Length: 3 hour leadership program

In this session, Liz Jazwiec uses her trademark practical approach to tackle one of the biggest issues facing healthcare leaders today. Retention issues remain one of the most significant problems every healthcare organization is confronted with. Liz will describe strategies that every leader can utilize to improve retention and decrease turnover. The session will include effective selection of candidates to ensure a good fit with the department and stress the value of staff development, once hired. Several methods for engaging employees in order to build a lasting bond with the institution and co-workers will be presented. These are steps that all managers can implement independently or in conjunction with their organization’s retention program. The presentation will conclude with a resounding call to action for all leaders.